Refund & Cancellation Policy

Last updated: September 5, 2026

1. UPIDrop Subscription Refunds

1.1 Eligibility

• Subscription refund requests must be made within 7 days of purchase
• To request a refund, email rohitmore3192@gmail.com with your account email and reason
• Refunds will be processed within 5–7 business days to the original payment method

1.2 Non-Refundable Situations

• Requests made after 7 days from purchase
• Accounts suspended or terminated for Terms of Service violations
• Partial months of service for monthly plans

1.3 Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• Your account will revert to the free trial limitations after cancellation
• No further charges will be made after cancellation

2. Customer Payment Refunds (Merchant Transactions)

2.1 How UPIDrop Works

UPIDrop is a pass-through payment gateway. Customer payments go directly to the merchant's UPI VPA bank account. UPIDrop does not hold, process, or intermediate any customer funds.

2.2 Refund Responsibility

• Merchants are solely responsible for processing refunds to their customers
• Since payments settle directly into the merchant's bank account, refunds must be initiated by the merchant from their bank/UPI app
• UPIDrop cannot initiate, process, or reverse any customer-to-merchant UPI transactions

2.3 Merchant Obligations

• Merchants must clearly display their own refund policy on their website/store
• Merchants must honor refund requests as per their stated policy
• Merchants must respond to customer refund requests within 48 hours
• Disputes between merchants and customers are outside UPIDrop's scope

2.4 Failed/Stuck Transactions

• If a UPI transaction fails but money is debited, the amount is automatically reversed by the customer's bank within 3–5 business days per RBI guidelines
• If a payment is made but the order expired (10-minute window), the merchant should process a manual refund
• For stuck transactions, customers should contact their bank first, then the merchant

3. Contact for Refund Requests

• UPIDrop subscription refunds: rohitmore3192@gmail.com
• Customer payment refunds: Contact the merchant directly